this post was submitted on 04 Mar 2024
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Nintendo Switch sent for repair replaced with cargo trousers (www.bbc.com)
submitted 8 months ago by Emperor@feddit.uk to c/andfinally@feddit.uk
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Scott Purdue, from Stevenage, Hertfordshire, had bought a Nintendo Switch from House of Fraser for his son, four, as a Christmas present.

Frasers Group sent him the clothing and claimed he had sent it to the store.

The retailer has now apologised to Mr Purdue and issued him a full refund for the console and a goodwill voucher.

...

The father said he had paid £309 for the console in November, and had not realised it had a fault reading games until his son used it on Christmas Day.

The Nintendo Switch Pro was sent back to House of Fraser in January for it to be repaired or replaced.

Scott Purdue said he has never ordered cargo trousers from House of Fraser and the ones he received were "four sizes too small"

After not hearing anything back from the retailer, Mr Purdue contacted the store and it informed him that it had received a pair of cargo trousers instead.

Mr Purdue said he was "stressed" by the response and asked the company what had happened to the games console.

It explained to him that after an examination of the returned item's condition it had determined it was not a product it sold, it then sent it to him in the post.

...

The company said it was investigating, alongside the delivery company, to try and discover what had happened.

Mr Purdue was pleased with the company's response but admitted he was unsure what to now do with the trousers.

He said: "I do have them, I'm not sure what to do with them though, they're about four size too small."

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[–] Ilikecheese@lemm.ee 5 points 8 months ago (1 children)

The Nintendo Switch Pro was sent back to House of Fraser in January

Dude had the only Switch Pro in existence and he got rid of it? He deserves the pants.

[–] wahming@monyet.cc 2 points 8 months ago

Pro because it couldn't read any games

[–] Digestive_Biscuit@feddit.uk 5 points 8 months ago (2 children)

£309 gaming console for a four year old.

[–] Delphia@lemmy.world 3 points 8 months ago

Yeah, my daughter is 4 and is learning on my switch how to play Mario 64. I anticipate her wanting her own for Xmas. She also has her own desktop pc (an ancient workstation) but she knows how to find the sesame street and gabbys dollhouse websites.

She knows that if we dont go to swimming and eat our dinner she doesnt get to use them. You have to give them cool shit so you can take it away if they want to be assholes.

[–] Emperor@feddit.uk 1 points 8 months ago

If my friends are any guide it was justified as a present for the nipper but would get a lot more use by the grown-ups.

[–] Emperor@feddit.uk 4 points 8 months ago (1 children)

At least it wasn't cargo shorts - the ultimate insult.

[–] cmbabul@lemmy.world 3 points 8 months ago (1 children)

You can’t see him, but John Cena saw this comment and is looking for you now

[–] Emperor@feddit.uk 4 points 8 months ago

I say, bring it on. From where I am hiding behind my sofa.

[–] Oneeightnine@feddit.uk 3 points 8 months ago (1 children)

Rookie error. You've got to set the console up first, Install updates and whatnot. Basic etiquette. Bad Dad.

[–] can@sh.itjust.works 1 points 8 months ago (1 children)

Depends on the kid. Doing that stuff was part of the joy for me and I'd have been sad to have that taken away from me.

[–] The_wild_card@lemmy.ml 2 points 8 months ago

The kids four

[–] autotldr@lemmings.world 1 points 8 months ago

This is the best summary I could come up with:

A father has been refunded after he sent a retailer a faulty games console for repair and received a pair of cargo trousers in its place.

Scott Purdue, from Stevenage, Hertfordshire, had bought a Nintendo Switch from House of Fraser for his son, four, as a Christmas present.

The father said he had paid £309 for the console in November, and had not realised it had a fault reading games until his son used it on Christmas Day.

After not hearing anything back from the retailer, Mr Purdue contacted the store and it informed him that it had received a pair of cargo trousers instead.

On the programme, which deals with consumer complaints, he insisted he had sent the games console by post as the retailer had instructed.

In a statement Frasers Group said: "We have been in touch with the customer to apologise for his experience and offer a full refund, as well as provide a goodwill voucher."

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