I received the below message. It states Skyline Advisor Pro can't be activated after 4/1. This doesn't look good for the Skyline program. I've been using it for a long time and between log assist and the recommendations, i've found it very helpful. I have the Dell integration in place but I haven't really used it much. It's unfortunate that this appears to be getting set out to pasture.
We would like to inform you of some upcoming changes to VMware Skyline's functionality and features, scheduled to take effect on or before April 1, 2024.
These changes are necessary as part of our VMware by Broadcom vision for the future of self-help issue avoidance and diagnostics for VMware Cloud Foundation and VMware vSphere Foundation.
Feature Changes 1 VMware Select Support Effective immediately, Skyline now supports VMware Select Support. This replaces VMware Success 360 (S360) Support, which reached End of Sale (EOS) in May 2023. As with S360 Support, Select Support provides access to Insights Reports, providing insights into the health and performance of your VMware infrastructure.
We highly recommend linking your Select Support Entitlement Account to your CSP Org as soon as possible to ensure seamless access to Skyline's proactive support and Insights Reports.
2 Availability After April 1, 2024
• Skyline Advisor Pro will remain available and fully functional for existing customers.
• Activation of new Skyline Advisor Pro services in new or existing CSP organizations will be discontinued and no longer available.
3 Active Skyline Organizations
Active Skyline Advisor Pro organizations will automatically be upgraded to Select Support level experience in Skyline and have access to Insights Reports. No action is required.
4 Inactive Skyline Organizations Skyline Advisor Pro organizations in an inactive state will be removed from the service.
Customers that have allowed their Skyline service to expire beyond the 60-day grace period must renew their access before April 1, 2024, to continue using Skyline.
5 Organizations in Limited Mode
Skyline Advisor Pro organizations in Limited Mode will be automatically renewed to Skyline at Select Support level experience to ensure full access. No action is required.
6 Technical Adoption Manager (TAM) Engagement
The process for TAM activation will be streamlined. Customers will now have full control over enabling TAM Reports. Once you opt in, no further action is required. The assigned TAM will have access to perform required duties as needed.
7 Integration with Dell's Secure Connect Gateway 5.0
Skyline Advisor Pro's integration with Secure Connect Gateway 5.0 will be discontinued due to the strategic direction of VMware Skyline.
VMware Skyline continues to provide proactive self-service support for your VMware environment. These changes will help deliver on the roadmap for self-help issue avoidance and diagnostics for VMware Cloud Foundation and VMware vSphere Foundation. Please do not hesitate to reach out to our Skyline Community for assistance. We are committed to minimizing any disruptions to your operations.
Thank you for your continued trust in VMware Skyline.
Best Regards, VMware Skyline Team
