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submitted 9 months ago* (last edited 9 months ago) by GrievingWidow420@feddit.it to c/privacy@lemmy.ml

Hello there!

Edit: I'm sure this post belongs in Privacy@lemmy.ml because this post's concern is with shilling facial recognition, promising benefits for it and overall describing it like the only sane option - "you wouldn't want to stay in line for an hour, now, would you?".

Just bought a Ryanair ticket that was, like, 17 euros. I saw that price and said "Wow! That's like going to a movie but the movie is Slovakia!". Bought the ticket, then received a looooot of spam, among which there was a letter saying that, since I bought from a third-party, I need to verify my identity first. On top there were 2 nice looking buttons that said "Verify Now" and above them there were two ways of verifying my identity enclosed in a nice frame. The first one would only take me 2 minutes and cost only 0.59 cents, and would utilize facial recognition technology,

Uses facial recognition technology. Verify in approx. 2 minutes. Requires a copy of the passenger's identification documentation and a device with a camera.

the other one didn't look so appetizing, because it might have taken up to 7 days (I'd be leaving in 4), it would have no cost (for free) and would use no facial recognition technology, hence the 7 day wait

Verifies the passenger's signature. Verify within 7 days. Requires a copy of the passenger's identification documentation and a device with a camera.

Following the two ways there was a third way, which was in no way highlighted as the first two, and it said that if I wanted, I could go there myself and hand them my passport, but they explicitly dissuade me from doing so because "it would imply a payment of a check-in fee"

Passengers who do not avail of Express Verification or Standard Verification to verify their bookings can verify at the Ryanair ticket desk up to 60 minutes before departure.

However, we do not recommend this option as an airport check-in fee will apply (please see our Table of Fees).

The facial recognition way sounded like an angel's voice among the devil's screams, when compared to the other two. It was presented almost like "an offer JUST for you", like "Look. I normally don't do this, but since you're such a nice guy...". I obviously discarded the facial-recognition way as soon as I read "facial recognition", but also because they so strongly suggested against me paying 55 euros (I called and asked) to them. Now, if the 55 euros are going to Ryanair, it sounds so unreasonable for them to almost refuse taking my money [However, we do not recommend this option as an airport check-in fee will apply (please see our Table of Fees).]. Who doesn't want an extra 55 from each old person that buys their ticket? I would, however, understand if that 55 were to go entirely to the airport, not Ryanair, but I don't think that's how it works (correct me if I'm wrong). It seemed like they wanted to own my face more than my 55 euros, so it must be that they would earn much more from my face than from my wallet. I don't want to allow that. I assume that, when applying to the facial recognition option, I would need to accept a specific ToS allowing them to store and sell my pretty little face around. I can't allow that. I also understand that this is a low-cost flight and they need to reach a certain earning with alternative methods (i.e. selling my face to third-party and whatnot), but since they allow to pay for the ticket AND the 55 for the check-in then that sum must cover the whole thing and it must be the non-low-cost full price. Why then would I sell you my face allowing you to use me to make much more money than you should? For the commodity of doing the verification from my couch in 2 minutes? That's not enough for me to sell myself, and neither should it be for anyone else (who has some, if not pride, then self-respect).

The whole picture looks a bit manipulative to me and I'd rather waste the money I spent on the two-way ticket and airbnb, stay home and never have anything to do with Ryanair.

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[-] elvith@feddit.de 65 points 9 months ago

"None of your business" (NOYB) is already on it and complained to the data protection authorities.

For context - NOYB is the organization with Max Schrems, the guy who is constantly fighting Meta (and slowly winning)

[-] GrievingWidow420@feddit.it 6 points 9 months ago

Thank you. I'll take a look at it, seems like a heartwarming movement

[-] elbarto777@lemmy.world 44 points 9 months ago* (last edited 9 months ago)

So the trip is not 17 euros, but 72 euros without ~~gracias~~ face recognition. Quite deceiving!

Edit: lol I meant face, not gracias 😆

[-] ripcord@kbin.social 12 points 9 months ago

Granted, they weren't going to Spain so it wasn't quite as big a deal.

[-] GrievingWidow420@feddit.it 3 points 9 months ago

Trying to push it as standard seems like it

[-] circuitfarmer@lemmy.sdf.org 2 points 9 months ago

Low-cost entry point products (including low-cost airline tickets) will be at the forefront of corporate bullshittery and privacy concerns for a long time.

Thanks to OP for pointing this one out. The best we can do is hope for good awareness and changes coming from that (and obviously, for those with the means for bigger changes, please speak up).

[-] poVoq@slrpnk.net 41 points 9 months ago

So besides all the (justified) Ryanair hate here... 3rd party ticket resellers are also scum and you should never use them.

I haven't bought a Ryanair ticket in a while, but on their own website it is AFAIK "just" the usual dark pattern trying to upsell you BS you don't need.

[-] GrievingWidow420@feddit.it 11 points 9 months ago

I wouldn't have bought it from a third-party, my not-so-tech-savvy wife did. Thanks for the warning though

[-] JudahBenHur@lemm.ee 4 points 9 months ago

yeah man thats nuts.. satanic black magic- sick shit!

honestly you could have just gone to the ryanair website and gotten another ticket for 17 and not done any of this

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[-] bazsalanszky@lemmy.toldi.eu 3 points 9 months ago

I don't think it's necessarily a third-party reseller thing. I bought tickets a few days ago literally from their app, only to get the same email that said I needed to 'verify my identity' because I bought the tickets for an 'unauthorized third-party reseller'.

[-] skybox@lemm.ee 2 points 9 months ago* (last edited 9 months ago)

Absolutely. My friends and I just flew with Ryanair from Rome to Barcelona, and besides almost losing my mobile boarding pass because I almost lost my phone, it was completely fine. I've heard a lot of things about them strictly enforcing luggage sizes, so I just made sure I only bought the tickets through the official website while ignoring the upselling dark patterns and got bags I knew would absolutely fit the stricter luggage requirements.

Given the alternatives were either Wizz, Lufthansa, or Easyjet for a direct flight, I think I made the right decision.

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[-] Hyperreality@kbin.social 19 points 9 months ago* (last edited 9 months ago)

You get what you pay for.

Sorry OP, but as someone who worked in the industry, I have run out of sympathy with people who fly ryanair.

It's not like it's a state secret that they're scum.

[-] irmoz@reddthat.com 9 points 9 months ago

You get what you pay for.

Yuck

There's no law stating cheap stuff has to be shit, it's just an assumption based on market ideology

No one's twisting RyanAir's arm to be dickheads

[-] ominouslemon@lemm.ee 5 points 9 months ago

If it's that cheap, though, it just has to be shit. It's just not realistic, otherwise

[-] irmoz@reddthat.com 3 points 9 months ago

Again, that's just market ideology speaking

[-] Aceticon@lemmy.world 4 points 9 months ago

It's Mathematics, specifically Statistics.

There is also a natural human psychological factor - demonstrated by Behavioural Economists with actual experiments - of when facing with multiple choices one is unfamiliar with presuming that the cheapest has some problem and going for the 2nd cheapest.

There is a lot of Free Market ideology shit, but this specific element actually goes against it (as in, it's the opposite of how the homo economicus model behaves).

If you're going to throw that stuff around at least inform yourself rather than parrot it as a mindless slogan.

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[-] GrievingWidow420@feddit.it 7 points 9 months ago

Now me and everyone who I ranted to know it. I never had anything to do with Ryanair or airplanes in general before

[-] twistypencil@lemmy.world 2 points 9 months ago

The problem is... I've now placed Lufthansa on my scum list after two terrible customer service experiences with their idiotic policies. And I paid way more than I would have with Ryanair

[-] Valmond@lemmy.mindoki.com 6 points 9 months ago

Try Air France, they are seriously good.

Went to Denmark, no luggage (only cabin), got an email the day before leaving saying there were place so I could have a check-in luggage for free.

They'll let you take an earlier plane if there is room.

No cabin luggage BS.

And they serve a little "meal" even on shorter flights.

That's my experience anyway.

[-] FancyLadSnacks@lemmy.world 18 points 9 months ago

Wouldn't this be illegal as there seemed to by mandatory additional fees that were not disclosed as you purchased the ticket?

[-] lazynooblet@lazysoci.al 8 points 9 months ago

They aren't mandatory as there is a free option

[-] GrievingWidow420@feddit.it 2 points 9 months ago

I agree, but since there also is paid option as well, they should have specified it. Found out about the extra fee only when called the call-center when the ticket was bought.

[-] GrievingWidow420@feddit.it 3 points 9 months ago

It was probably specified somewhere in a hidden directory like "/.ohandbytheway/whyyouarenotgoindtosleepwithaaslovakianprostitute.txt", not indexed in the website

[-] andallthat@lemmy.world 14 points 9 months ago* (last edited 9 months ago)

RyanAir is (in)famous for this type of shit. E-tickets are used everywhere, but RyanAir forces you to have your ticket printed on paper or on their own mobile app. If you don't, you'll pay 20+ Euros for the employee at the check-in to print it for you. I think these ludicrous fees are meant more as "fines" than revenue.

Whether you like RyanAir or not (and I don't like them much), they are good at keeping their prices low by cramming as many people as they can on each flight as quickly as possible. This means disincentivizing anything that can waste them a few seconds per passenger, be it additional baggage (the base ticket now has no baggage at all, except for a small bag or backpack that can be placed under the seat) or, I guess, checking someone's identity at check-in.

[-] GrievingWidow420@feddit.it 3 points 9 months ago

Nice! My permit to stay in my home country (I'm an immigrant) expires the day after I fly back, so if they don't allow me on board exactly when I booked - I'm not going back home and staying in Slovakia 👽

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[-] socsa@lemmy.ml 12 points 9 months ago* (last edited 9 months ago)

When you go to check in online, I bet you can just put your passport number in the web form and that should be fine. I also seriously doubt they are going to charge you to show your passport at the ticket desk, but I haven't flown Ryanair recently so who knows.

[-] MSugarhill@feddit.de 2 points 9 months ago

won't work, if you buy over a reseller.

[-] Gush@lemmy.ml 7 points 9 months ago
[-] dojan@lemmy.world 6 points 9 months ago

When I visited the US back in 2019 there were these facial recognition stations that compared your face with your passport. I think that was in England but I’m not sure.

They fucking sucked. Absolutely useless. Privacy concerns aside, they just didn’t work. Apparently I’m not me.

[-] cynar@lemmy.world 4 points 9 months ago

I'm UK based, and fly semi regularly. Those booths are great, at least for me. They've not failed for me so far. They also seem to be at least 90% effective, which speeds things up vastly. Your passport needs to have the biometric features available however. A lot of people get confused when their passport lacks them.

[-] GrievingWidow420@feddit.it 2 points 9 months ago

A terrorist for sure

[-] twistypencil@lemmy.world 2 points 9 months ago

I always just refuse them. The flight people are in a hurry and don't want to argue when you say can't a human do this faster?

[-] xNIBx@kbin.social 2 points 9 months ago* (last edited 9 months ago)

I was travelling within EU(from EU country, to another EU country) and in the layover airport, i was forced to go through facial recognition/passport check. This has happened only once and i think it was in France(CDG) or maybe Germany. And if i werent an EU citizen, i would literally have to go through a manual passport check, with long lines.

To be fair, i rarely go through CDG and i never have any issues with german layover airports(which i have used dozens of times), which is why i think it was CDG.

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[-] lucasban@lemmy.world 6 points 9 months ago

So did you read the ToS? I’m assuming GDPR would prevent selling such data without consent.

[-] whatwhatwhatwhat@lemmy.world 12 points 9 months ago

Unfortunately, GDPR doesn’t prevent such things. It just punishes violators (if they get caught).

[-] mea_rah@lemmy.world 3 points 9 months ago

I think this is just Ryanair trying to discourage 3rd party ticket sales more than anything else. They have always been very hostile towards that option. Of you want to fly Ryanair, buy directly from them, from my experience the prices are the same anyways and there's no face id required.

As for the €55 airport check-in fee, that definitely goes to Ryanair. They are just famous for trying to extract as much money post-sale as possible. It has nothing to do with the identification, it's just Ryanair not having free check-in on airport. I don't think your face has €55 value to them, it's the other way around. Using the airport check-in is kind of last resort option (for example when you didn't do the online check-in on time) and they know that customer would be in desperate enough situation to pay that much to fly.

[-] fruity@lemm.ee 5 points 9 months ago* (last edited 9 months ago)

This can happen for tickets booked through Ryanair website too. I was recently asked to do it and I don't use 3rd party booking websites.

[-] mea_rah@lemmy.world 2 points 9 months ago* (last edited 9 months ago)

Interesting. I wonder what were the circumstances. The wording on their page is quite vague as for when they'd might require this identification:

Where a booking appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair

I generally avoid Ryanair where I can, but I flew with them many times before and never had this issue. They were one of the first airlines I encountered that required login to purchase tickets, so this is all in line with their behavior.

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[-] mahony@lemmy.world 2 points 9 months ago

I recently bought a ticket. I check flights through 3rd party (kiwi) but always buy directly (dont feel like uploading my ID to some website) and it did not ask for anything. I think this is the way they fight the resellers? They check your identity before boarding so what is the point?

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this post was submitted on 05 Sep 2023
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