the reason is they’re selling sci fi dreams of robot servants even though these dreams are lies.
We've seen the same with chatbots, I guess. Objectively speaking, they perform worse at most tasks than regular search engines, databases, dedicated machine learning-based tools etc. However, they sound humanoid (like overly sycophantic human office workers, to be more precise), thus the hype.
What purpose is this tool even supposed to serve? The most obvious use case that comes to mind is employee monitoring.
It's also very difficult to get search results in English when this isn't set as your first language in Google, even if your entire search term is in English. Even "Advanced Search" doesn't seem to work reliably here, and of course, it always brings up the AI overview first, even if you clicked advanced search from the "Web" tab.
I guess the question here really boils down to: Can (less-than-perfect) capitalism solve this problem somehow (by allowing better solutions to prevail), or is it bound to fail due to the now-insurmountable market power of existing players?
Somehow makes me think of the times before modern food safety regulations, when adulterations with substances such as formaldehyde or arsenic were common, apparently: https://pmc.ncbi.nlm.nih.gov/articles/PMC7323515/ We may be in a similar age regarding information now. Of course, this has always been a problem with the internet, but I would argue that AI (and the way oligopolistic companies are shoving it into everything) is making it infinitely worse.
Or like the radium craze of the early 20th century (even if radium may have a lot more legitimate use cases than current-day LLM).
New reality at work: Pretending to use AI while having to clean up after all the people who actually do.
If I'm not mistaken, even in pre-LLM days, Google had some kind of automated summaries which were sometimes wrong. Those bothered me less. The AI hallucinations appear to be on a whole new level of wrong (or is this just my personal belief - are there any statistics about this?).
Most searchers don’t click on anything else if there’s an AI overview — only 8% click on any other search result. It’s 15% if there isn’t an AI summary.
I can't get over that. An oligopolistic company imposes a source on its users that is very likely either hallucinating or plagiarizing or both, and most people seem to eat it up (out of convenience or naiveté, I assume).
Maybe us humans possess a somewhat hardwired tendency to "bond" with a counterpart that acts like this. In the past, this was not a huge problem because only other humans were capable of interacting in this way, but this is now changing. However, I suppose this needs to be researched more systematically (beyond what is already known about the ELIZA effect etc.).
Somehow, the "smug" tone really rubs me the wrong way. It is of great comedic value here, but it always reminds me of that one person who is consistently wrong yet is somehow the boss's or the teacher's favorite.
I guess both chatbots and humanoid robots are basically about the fantasy of automating human labor away effortlessly. In the past, most successful automation probably required a strong understanding of not just the tech, but also the tasks themselves and often a complete overhaul of processes, internal structures etc. In the end, there was usually still a need for human labor, just with different skill sets than before. Many people from the C-suite aren't very good at handling these challenges, even if they would want to make everyone believe otherwise. This is probably why the promise of reaping all the rewards of automation without having to do the work sounds compelling to many of them.