After Twitter went to shit, where else do customers have to go for customer support like this?
Admittedly, I didn't read the article, but I have seen plenty of other cases woth cloudfare or other big providers where people have only been able to set things right by kicking up a fuss on social media
like that recent one with amazon aws.
It's bad to brush your teeth after eating.
Source: https://www.cuimc.columbia.edu/news/brushing-immediately-after-meals-you-may-want-wait