Gotta love user reported bugs. I had one that reported a product of ours crashed only on Mondays. We spent a total of 5 minutes thinking of a cause and appointed customer support for a Friday morning. Lo and behold the app still crashed.
In this case the app only crashed on Mondays... because that's when this user actually used the application
That's why Foss will always be better, and we need to support these developers. They also need to protect their software better from capitalist ghouls that will profit from it for free