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I’d argue that this is petty, because you’re still technically able to get support for your issue in the end. It just takes a lot more effort in everyone involved; More effort on your end to actually get support, and more effort on support staff because they have already answered your question a hundred times further up the thread.
No. Using discord is unacceptable. It's not pettiness.
To be fair, the people that dont use discords search function also wouldn't use a forums search function. If discord was more effort as you say, people wouldn't use it.