this post was submitted on 20 Sep 2024
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I got a refund through the livechat outside the trial period a couple years ago by repeatedly replying "i understand what you're saying, but i still require a refund, thank you" each time the person explained why they were unable to issue a refund. After five times or so they said "a refund has been issued" and ended the chat. I was only getting like 15% of my internet speed when torrenting. Switched to mullvad and no problems other than it doesn't bypass regionlock with netflix.
Thanks. I hope I can get this resolved via email. But if necessary that quip is very useful if I end up stuck in some livechat hell. In fact - repeating the same phrase over and over in any livechat hell is probably a great idea.
I'll check them out.