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It's HP.
You know, the same company that makes the worlds most insufferable printers. So yeah, it was deliberate, intentionally making the user experience as awful as humanly possible might as well be their raison d'etre.
the thing is, if it's slow and they have to let you wait 15 minutes, that's... ineffeciency. Like. it might not always stay slow. if someone wants to talk to a human, and there's a human free, it's bad business to make them go through all the other hoops first.
This is the same company that sells an entire printer at a loss, as a semi-disposable item, so you'll be suckered into buying their proprietary ink cartridges at the low low price of an arm and a dick. Inefficiency? From the company that makes disposable fucking printers? yeah that sounds about right.
and yes, it is bad business, but there are many things that HP does that are "bad business", and yet they continue to exist like a cancer on the consumer computer hardware market. Again, this is normal for them.
small point of fact... they're no longer loss leaders. They're making a profit on the printer too, now. they only did that to push out other brands in the space- they're at 20+% global market share... and that's just HP branded printers. they own some other junky brands.
https://youtu.be/MHzREY32tYQ?t=15
You have no idea how much I want them to just go under already.
I kinda want all their printers to spontaniously combust and catch fire.
And the insurance payouts on that to be the cause.
or something like that.
Don't they also brick your printer if you don't subscribe to their ink service?
They probably brick your printer if you ask to speak to a live human on the phone
The point is to make people give up. Then they don't need to answer the phone at all!
yes. Agreed. but it's still bad business.