this post was submitted on 04 May 2025
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You may know the drill. You get online at 10am, several months before the show, and receive a place in the virtual queue. Perhaps you notice with dismay that your number is larger than the capacity of the venue. Perhaps you then lose your place because you’ve been misidentified as a bot, or the site crashes altogether. If you make it to the front, you may well wonder why £100 (plus about £20 in opaque surcharges) now qualifies as a cheap seat. And that’s if there are any cheap seats left, not just inflated VIP packages. And you may ask yourself why it has to be like this.

When you don’t get what you want, you tend to look for someone to blame. That someone is usually Ticketmaster. The company, which merged with concert promoters Live Nation in 2010 to form Live Nation Entertainment, sells about 70% of all concert tickets worldwide, and an even greater proportion of the arena and stadium market. In 2024, Live Nation generated a record $23.2bn (£17.5bn) in revenue, with Ticketmaster selling 637m tickets. Rivals such as See Tickets (owned by Germany’s CTS Eventim) and AXS (the ticketing arm of promoters AEG Presents) aren’t exactly minnows but Ticketmaster has become a synonym for ticketing: a lightning rod and a punchbag.

In the US, Ticketmaster’s current problems stem from a cardinal error: getting on the wrong side of Swifties. In November 2022, the company failed to stagger the presale for Taylor Swift’s Eras tour, listing all 2m tickets simultaneously. The colossal demand overwhelmed the servers, causing myriad problems. Swift expressed her disappointment. Ticketmaster grovelled. Last May, the US justice department (DOJ) filed an antitrust suit, now backed by 39 states, which alleges that Live Nation and Ticketmaster use their “power and influence … to freeze innovation and bend the industry to their own benefit”.

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[–] gedaliyah@lemmy.world 40 points 1 day ago (3 children)

Ticketmaster owes me a couple hundred dollars for a show that's been "delayed" for a year now. Meanwhile, I'm paying interest on the credit charges.

There's no way to get a refund or dispute the charges.

It should be illegal.

[–] WhoIsTheDrizzle@lemmy.world 9 points 23 hours ago (1 children)

Just do a charge back on your credit card.

[–] gedaliyah@lemmy.world 9 points 23 hours ago (1 children)

It's been too long. Most credit cards only allow a limited period of time to challenge a charge. I stupidly hoped that it would be rescheduled. You know, since Ticketmaster told me it would be. After 60-90 days, the money is theirs whether they deliver a product or not.

[–] WhoIsTheDrizzle@lemmy.world 3 points 19 hours ago (1 children)

That is awful. Didn't realize there was a time limit on charge backs.

[–] catloaf@lemm.ee 4 points 18 hours ago

There is, but it's flexible depending on the purchase. I've successfully done one nearly a year later when I bought a used phone off eBay, shipped it back under warranty, and once the seller had it they stopped responding. Both eBay and my bank advised me to do a chargeback. I did, and got my money back.

[–] SaltySalamander@fedia.io -5 points 22 hours ago

Meanwhile, I'm paying interest on the credit charges

You wouldn't be had you been responsible and actually paid your card off at the end of the month.