this post was submitted on 09 Jul 2023
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[–] W1Z_4RD@lemmy.world 65 points 1 year ago (5 children)

Worked in tech support for a major internet provider. We would constantly have major ouages in various locations due to overtaxed systems going down. Corporate refused to allow us to admit that there were problems on our end and forced the techs to troubleshoot the customer calls, even though we all knew that we could do nothing for the customer. Saw multiple techs releived of their job for telling the truth to the customers. So many hours wasted on both the customer and techs part.

[–] aqua@lemmy.world 13 points 1 year ago (1 children)
[–] twack@lemmy.world 12 points 1 year ago

I'm not a lawyer, but I'm not sure that is legal. Especially the part about firing employees for revealing service fraud.

[–] celerate@lemmy.world 5 points 1 year ago

The ISP here does exactly that.

[–] TwoGems@lemmy.world 4 points 1 year ago* (last edited 1 year ago)