this post was submitted on 21 Nov 2023
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I can tell you've never had to do T1 tech support before.
It's kind of staggering just how illiterate users can be.
I doubt the fix is to make them need less literacy
When you are competing for customers not providing the illiterate morons of the world a simple UI leads to them going to your competitor which does.
And unfortunately those illiterate morons outnumber every one else by a significant chunk.