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I moved into a place with a heat pump for the first time recently and mine is definitely noisy, or more noisy than I would prefer. It's not terrible when you're inside near where it is but it is noticeable. It's also around 10 years old and I believe newer ones are supposed to be quieter.
Heat pumps only last about 15 years so yours may be noisier due to wear and age. I just had a really old one replaced and my new one is a lot quieter.
Also depends on whether you get air source or ground source. Ground source lasts a lot longer, and is way more efficient, but costs more to install up front.
That's what I'm thinking, it also may not be installed very well which could be a factor. It's not quite level, which is supposedly not good for them. I'm planning on replacing it within the next year or three depending on budget and how well it holds out. It seems to work great otherwise, it definitely is much more efficient than anything I've had previously.