this post was submitted on 09 Jan 2024
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That's a good point. I also hate that about food delivery services. I tip my drivers well, but I don't like that I'm often giving a good tip and not getting good service in return. If I'd have known I was going to get bad service, I would have tipped based on distance only and it would be significantly less.
Sometimes it’s just a no win scenario, even with a refund it’s still a bunch of hoops to jump through just to be hungry and annoyed, but at no cost to you!
Been there too! My place isn't even that hard to find, but it pisses me off when my kids are looking forward to some Edo and it never comes. The refund is fine, but we're still hungry and now it's 8 pm, now what am I supposed to do?
Or worse, a credit. Do you really expect me to keep your app on my phone?
If you don't get good service on GrubHub or wherever, you just complain to their helpline. They give you refunds.
Honestly I have no issues with 95% of delivery orders. And usually the issue is the restaurant's fault.
But that blows for the consumer
95% success rate sucks? It sounds like this person just lives somewhere where all delivery sucks.
Plenty of people move to the middle of nowhere to "get away from it all" and then complain about the lack of service and conveniences. No, a few dollars tip is not enough to pay someone to drive 30 minutes to wherever you decided to live.
The pattern of tip before consumption and call support to resolve is worse than nearly any alternative.
No comment on your second paragraph, not applicable
In my experience they don't refund if the driver is 20 minutes late because they went the wrong way or because they decided to take multiple orders. I've even had them drop my food off at the wrong place when I was standing right outside my door waiting for them. The people at the other place tried to tell the driver it didn't belong to them but he just left it with them and left, my neighbour gave it to me. When I complained Door Dash said that because I got my order there was nothing they could do.
That's the problem. Doordash sucks.
I have the option of Door Dash or Skip. I try to only order from places that have in house delivery now.
If you only have those options, it means you live in the middle of nowhere. How can you not have GrubHub or Uber Eats? Those are the only good ones. I would definitely use the in-house delivery before Doordash. Never even heard of the other one.
I'm Canadian lol
Tipping in cash upon delivery is still the best thing to do.
I can't remember the last time I paid anything in cash that wasn't my kids allowance. But on top of that Skip the Dishes ( I assume door dash too, but I used to drive for Skip so I can say them for sure) shows the driver how much they'll make on the delivery and if they don't like it they won't accept it. If I'm paying in cash then all they're being shown is the base distance rate and they'll all deny it.
DoorDash does this as well, and there is no way to adjust the tip if you received bad service. There used to be, but DoorDash found their model worked better if they don’t allow you to reduce your tip after you put in the order.