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Yeah when I took my issue to Lenovo customer service, their first response was that my laptop has reached the end of its usable lifespan. 5 years!? I'm not wealthy and that thing cost me $1,500 and I will never be able to afford another laptop again.
consumer electronics are engineered for 3 years of use.
I bought a Lenovo 82k100lqus and I baby it. I try not to even open it or plug or unplug anything. external peripherals with a powered USB hub let me get away with this most of the time.
and I still think it's going to break exactly 3 years into it's life. I can hope not, tho.