this post was submitted on 18 Jan 2024
432 points (98.6% liked)

homeassistant

12251 readers
36 users here now

Home Assistant is open source home automation that puts local control and privacy first. Powered by a worldwide community of tinkerers and DIY enthusiasts. Perfect to run on a Raspberry Pi or a local server. Available for free at home-assistant.io

founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] SkaveRat@discuss.tchncs.de 0 points 11 months ago (1 children)

that, and I can imagine they fear a giant wave of support tickets from people using HA and having problems

[–] Semi-Hemi-Demigod@kbin.social 16 points 11 months ago (1 children)

If they have a good support team they already have a form letter for "you are using this product in an unsupported way" and it takes about 30 seconds to process them.

[–] BossDj@lemm.ee 16 points 11 months ago (1 children)

And let's be honest, someone with the tech knowhow to set up home assistant isn't going to ask Haier for help

[–] otter@lemmy.ca 4 points 11 months ago

Yea I don't really contact a company unless someone on a forum specifically says that's the best way to resolve the issue (ex. Account authentication related bugs). Either that or it's specifically related to my purchase

Pretty sure that's the case for my less tech-savvy friends and family too