Developers of Cities: Skylines 2 have noticed a growing toxicity in their community, which is affecting engagement and creativity.
The CEO of Colossal Order expressed concern about the negative impact of toxicity on the team and the community.
The developers still encourage helpful criticism from the community but ask for it to be constructive and kind.

Archive link: https://archive.ph/mVaIY

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[–] Carighan@lemmy.world 5 points 10 months ago

Of course, but that's not on a personal insults level, after all. It's on a professional, "product unfit for purpose", level. As part of a commercial transaction, a goods purchase.

Hence your course of action would be:

Refund the product.
As deemed necessary, avoid that brand in the future.

But just like when your power drill doesn't work, calling the helpline then verbally abusing the call center person gets you nowhere, and just ruins someone else's day who had no say in the product disappointing you. And you didn't really improve your own situation either, you feel briefly improved by being able to vent but you are still sitting on having spent X money for an unfit product. At least get that money back, that's some genuinely action being taken.