this post was submitted on 29 Apr 2024
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Same. At some point, I learned that the bottom-of-the-barrel garbage company, that does our IT support, is apparently one of the most successful IT support companies on the planet.
I guess, the way to get there, is to not actually provide IT support. You just have to get paid for it.
Yea, hire a bunch of underpaid undertrained peons to take support calls from the rest of your underpaid untrained peons. If an exec has a problem they get to bypass the helpdesk and go straight to someone that knows what they're doing so they never see how bad things are. $$$