554
Samsung forces repair stores to destroy customer smartphones, iFixit ends cooperation
(www.notebookcheck.net)
this post was submitted on 24 May 2024
554 points (99.5% liked)
Technology
34989 readers
235 users here now
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
Ask in DM before posting product reviews or ads. All such posts otherwise are subject to removal.
Rules:
1: All Lemmy rules apply
2: Do not post low effort posts
3: NEVER post naziped*gore stuff
4: Always post article URLs or their archived version URLs as sources, NOT screenshots. Help the blind users.
5: personal rants of Big Tech CEOs like Elon Musk are unwelcome (does not include posts about their companies affecting wide range of people)
6: no advertisement posts unless verified as legitimate and non-exploitative/non-consumerist
7: crypto related posts, unless essential, are disallowed
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
There are some things I don't really understand after reading this article:
Why exactly does Samsung want the customer data? Are they wanting to ban their Samsung account or something?
How exactly does Samsung police this? Surely the repair shop could just... not tattle?
What the hell does the repair shop tell the customer when they return their phone in literal fucking pieces?
A TOS doesn't give you the legal right to destroy someone's property... At worst they could deny service
Something tells me this isn't going to fly in Australia, unless they're willing to be giving out refunds for bricked phones.
Youre probably right. Here in the US, our regulations are simply too corporate-friendly to make any difference though
Well there is a contract in place and there would be consequences for not upholding the agreement. Sure, they could probably get away with it for quite a while. But it likely isn't worth the risk, they would rather just out Samsung as being a piece of shit and go on their merry way.
It would be pretty easy to catch this as well. Samsung can just occasionally submit a phone with a known third party part for repair and see if the expected report comes in.
Haha like the kids cops send into shops to buy beer.
To your first point, I just automatically assumed that it was to feed into Samsung AI. I'm not a values customer, but my data sure is 🤡