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The original was posted on /r/scams by /u/donegirloff on 2024-06-25 18:58:52+00:00.
Trustpilot is a scam. My family is out nearly €7000 after relying on a company’s reviews on Trustpilot, which is for the most part 5 stars.
However, after seeing how they remove my negative review INSTANTLY, and refusing to keep it up, EVEN AFTER I SENT THEM MY ORDER CONFIRMATION, my conclusion is:
Trustpilot is only keeping reviews that are benefiting their paying customers/businesses. So for example, they will delete any positive review for a business that does not pay them. And they will delete any negative reviews for companies that pay them.
I wrote a negative review (company is listed as paying for extra services on Trustpilot). The company is called E-Wheels, if anyone is considering buying from them, please reconsider (but that’s another story). My review was removed INSTANTLY from Trustpilot. I sent them my order confirmation, to prove I had purchased from the company E Wheels. In response, I just received an email from Trustpilot, saying: «Thank you for reaching out. We understand that you would like to know why your review for e-wheels has been removed from Trustpilot.
Unfortunately, to protect the integrity of our platform, we cannot provide specific details on why your review has been removed.»
This is insanity. Please do not use Trustpilot as a source, we did and regret it deeply.