Yeah, and it's fine if people need such a pet around to stay calm, but then plan your travels accordingly. It's not like you couldn't have trivially known about this beforehand and the fact that this person decided it's beneath them to inform themselves beforehand about whether this airline is compatible with their specific needs just shows what an asshole they are.

I don’t disagree at all, but I’ve been on enough flights to also not be surprised if someone from the airline company had told her it would be okay at some point.

my fav are the dozens of emotional support dogs people walk into the fucking supermarket.

you fucking prick, just because you bought a vest for your rabid chihuahua that says comfort animal does not mean it needs to be pissing inside the market.