this post was submitted on 07 Jul 2025
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/ViniciusFromBcn on 2025-07-07 18:33:02+00:00.


Not me but my friend Erin. She works in client support for a logistics company, mostly handling delivery issues and scheduling fixes between drivers and clients. It’s a chaotic job especially because stuff always goes wrong after hours. Always.

For months she was basically on call every night. Clients would call at 6 or 7 sometimes even 9pm and she'd pick up fix things save contracts all unpaid. She brought it up to her manager who hit her with that corporate tone saying if it’s such a problem then stop answering after 5. If you’re not on the clock it’s not your responsibility.

Okay. Bet.

So next time a high profile delivery blew up at 6:15pm the client got the wrong product the driver was MIA it was a real mess. The client called her personal number. She didn’t pick up. They emailed. She ignored it. She wasn’t on the clock. She made dinner and watched Netflix like a queen.

The next morning her manager storms in hot. Client's furious, shipment's ruined, and they lost a pretty big account. Manager asks why she didn’t step in.

Erin smiles and goes, well you told me not to answer after 5. I clocked out at 4:58.

And now guess who suddenly has official on call hours, a stipend, and backup coverage after 5. That’s right. Erin does.

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