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Watching them trying to bust unionization efforts in their shops just totally turned me off the brand. I haven’t been into one of their shops or bought any of their products at retail since.
At this point I’ve found better local places but mostly I just got used to making my own iced coffee and it would be silly to bother going back.
Yep, this too. They used to feel cool despite being a large corporation. Now they feel like a corporate cesspool with Apps and anti-unions and $10 sandwiches smaller than the size of a drink coaster. It's not fun anymore, and it's not fun to just be there, especially with people running in and out with the App to just grab things.
But look in the positive side, although they probably lost or will lose 30% of their customer base, at least they can increase profits by 1 percent by having more back-end tracking data to sell from some remaining customers willing to download a shitty ad-infected closed source App!