I'll be honest, going with the people that get paid to do it is way faster for bigger buys

Some people are too entitled and think everyone else exists to serve and fawn over them

I love self checkout. From my decades of cash register experience I can tell you, your soul begins to leave your body standing still for hours doing the same repetitive mindless task. It is not a job most want nor honestly should do. I really can't fathom the folks who prefer waiting in line for one bored af human to do a task they could easily do themselves. A good company would find other things for their employees to do or (this would never happen) pay them more per hour to work fewer hours totaling the same weekly check. I feel only the elderly, overburdened, and incapable should use a cashier. If you got 2 available, working hands and can twist at the waist - get to scanning!!

It works fine until someone tries to buy an age restricted item (ye gods help you if you have more than one!) or inevitably every available kiosk is being hogged by a octogenarian who can't figure out the machine at they all take half an hour each to check out.

For your convenience, half of the machines are broken, and the employee assigned to unjam the remaining working ones when they get their electronic knickers in a twist is on lunch.

This situation has gotten so bad that my local Home Depot has started assigning an employee to "assist," i.e. work the machine from start to finish, every customer at the self checkout. So for those of you keeping score at home, that means what we've done is reinvented the standard checkout lane, except worse, and both people are standing on the same side of the counter for some reason.