this post was submitted on 18 Oct 2024
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Smartphone Required (digital exclusion of people without smartphones)

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This community collects stories, cases and situations where people without smartphones are excluded from society.

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AXS Ticketing will not honor a refund when their smartphone app fails to load ticket, denying you entrance to event. (lemmy.sdf.org)
submitted 5 hours ago* (last edited 5 hours ago) by ctag@lemmy.sdf.org to c/smartphone_required@lemmy.sdf.org
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Happened a while back to me. I own an Android phone, but when I went to use my $200 in tickets to a local event, the app wouldn't display them. Contacted AXS support and they were explicit in denying any recourse or access to a paper ticket.

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[–] mipadaitu@lemmy.world 8 points 5 hours ago

Sounds like it's time for a credit card chargeback