this post was submitted on 14 May 2025
228 points (99.6% liked)
Technology
69946 readers
4060 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
With all the AI rollout in customer support, I've essentially built up a habit of almost immediately trying to get in touch with a human if the bot doesn't give me what I'm looking for right away. My experience is that in most cases, the bot will try to walk me in circles, recommending that I try stuff I've already tried (that's why I'm contacting support). In all those cases, the bot isn't saving the company any time, it's just wasting my time and making me irritated.
In some cases it does save them support capacity, if only because I eventually give up on getting any support and just quit the service.
Well yeah the AI support is just the next iteration of confusing telephone trees and long wait times. The direct hope is that they make it just convoluted enough that a chunk of people that they before would have to "waste money" serving and fixing whatever problem they had will instead just give up without opening them up to liability for denying service. Only now they can do it while hiring even fewer actual people to handle the cases that get through.
This tactic works fork monopolies or when all other services grade A shite.
If there is any competition in the market. They will suffer
All the services are doing the same AI bs except maybe actual local business (and even some of them) if they still exist.