this post was submitted on 14 May 2025
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Well yeah the AI support is just the next iteration of confusing telephone trees and long wait times. The direct hope is that they make it just convoluted enough that a chunk of people that they before would have to "waste money" serving and fixing whatever problem they had will instead just give up without opening them up to liability for denying service. Only now they can do it while hiring even fewer actual people to handle the cases that get through.
This tactic works fork monopolies or when all other services grade A shite.
If there is any competition in the market. They will suffer
All the services are doing the same AI bs except maybe actual local business (and even some of them) if they still exist.