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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)
(www.nngroup.com)
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this post was submitted on 11 Jun 2024
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I hate them so much when they do that. “I don’t know how to export pdf” - yet you know how to make screenshots which is a “secret” key combination that’s written NOWHERE on the ui.
How it’s possible that they think that’s ok to send four separate emails (separate emails because they click on the screenshot preview on the bottom of the screen and share that) with a screenshot of each page instead of just the file? How they don’t think “wait, is it possible that there isn’t a better way?”
Yeah this is very much not that they don't understand there's a better way. It's that they don't care to look up how. It's pretty common. People just go oh I don't know computers and you get whatever random crap they could throw together with zero effort lol.
There's no secret to screenshots. They all have a phone.
Remember my old bomer boss who insisted I use the office scanner to scan documents instead of my phone. Not because it was better but because he paid for a scanner and wanted to get his money's worth.