this post was submitted on 09 Jul 2024
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I worked at a call center a lonnnnng time ago. The guy was asking for information on his deceased mother's account, which we legally cannot do without death certificates and probably probate letters. (Fuck I don't remember). I told him that it was impossible. They guy stayed on the line for 5 minutes calling me shit like "low rung clerk" and "going nowhere in life". In the end, he agreed to get the government documents, because there was no way he was going to get what he wanted without it.
It was probably my first ever experience with white boomer syndrome.
CS is its own special hell. I’ve never been yelled at more and in so many languages before. It took a while but when I realized that I had more power than the person calling for help I could severely fuck up their day if I simply chose to