this post was submitted on 21 Jul 2024
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Well, I'd argue that if enough people complain to the person and they in turn complain to their boss, something might change.
That's how I've learned to get my boss to improve stuff around the workplace. Whenever I notice something that can be improved I don't say "I think we should do x". I say "clients have been complaining about this, we should do x." He's a lot more receptive when I say that.
In a restaurant complaining to the boss = more likely to lose your job.
Depends how you complain. I meant saying something along the lines of "hey, another 10 people complained about the POS, can we do something about it?"
If that gets you fired then I'm sorry about the toxic work culture. Over here it's not like that.
Why not talk directly to the manager instead of giving a minimum wage employee more stress?
I never said I'd yell at the guy or anything. Just point out that it's not a cool thing to do and to please let the one responsible know about it. I don't think that's putting stress on the person, the same way I don't get stressed when others complain to me about things.
POS systems are probably put in place by corporate, not the restaurant manager. In other words, the restaurant manager has no say in what the POS system says. Same goes for other businesses like grocery stores and the like.
You would have to have them get serious negative press in order to change that.