this post was submitted on 21 May 2024

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Sync for Lemmy

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I got a new phone, with all the same accounts, but cannot restore my previous lifetime purchases from sync. I'm not sure how to rectify it. (lemmy.world)

submitted 5 months ago* (last edited 5 months ago) by Crackhappy@lemmy.world to c/syncforlemmy@lemmy.world

15 comments fedilink hide all child comments

Edit: I'm pretty sure that I made a mistake here, in that I tried to use my main credentials to sign in and transfer, but I actually bought the lifetime on a different account. The likelihood that I confused myself with my paranoia is likely high.

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[–] ljdawson@lemmy.world 12 points 5 months ago (1 children)

Just to check are we restoring ad free or ultra?

[–] Crackhappy@lemmy.world 5 points 5 months ago (1 children)

Ad free. Was that a one time per device thing? I bought it the day it was released for the Lemmy version.

[–] ljdawson@lemmy.world 8 points 5 months ago

Hmm odd. Can you DM me your order number and I'll look into it. thanks

[–] ma11en@lemmy.world 7 points 5 months ago* (last edited 5 months ago) (2 children)

Have you done this?

Settings shortcut: Settings > Restore purchases

[–] Crackhappy@lemmy.world 4 points 5 months ago

Indeed. It's confusing why that didn't work. It's literally the same login I have used for over 20 years.

[–] alldreadme@lemmy.world 1 points 5 months ago (1 children)

You can share settings pages?

[–] ma11en@lemmy.world 2 points 5 months ago

Yep just long press on the function and it will be copied to the clipboard as a link.

[–] JackDark@lemmy.world 7 points 5 months ago (1 children)

Just to clarify, we are talking about Sync for Lemmy, not Sync for Reddit, correct?

[–] Crackhappy@lemmy.world 6 points 5 months ago

Of course.

[–] scrubbles@poptalk.scrubbles.tech 4 points 5 months ago (1 children)

I hate to do a direct ping and bother him, but I think this one warrants one for @ljdawson@lemmy.world

Everything as written in your title at least sounds like it should have transferred imo

[–] Crackhappy@lemmy.world 3 points 5 months ago* (last edited 5 months ago) (2 children)

Oh dear lord, I don't think it warrants a ping for him. I am perfectly willing to just buy it again, but it's a bit of a curiousity as to why I can't sync it. I'm a software developer, and given all that I know, just transferring my creds over to a new phone shouldn't break any links. The exact same credentials on different hardware shouldn't matter.

I have multiple accounts on varying services, so it's possible I'm missing something amongst the chaos.

[–] AceSLS@ani.social 4 points 5 months ago

For android specifically it depends on the developers implementation of the specific in app purchase. Some are "consumable" (one time use) and some are permanent (buy once, keep forever. Also should get restored automatically)

Once bought premium for an app that did the consumable iap thing... Haven't touched it since

[–] scrubbles@poptalk.scrubbles.tech 3 points 5 months ago

That's very kind of you, but other people who have the same problem also shouldn't have to buy a new lifetime license. I remember him saying it was through your google account and Google play, so from what I understand it should be working

[–] Audalin@lemmy.world 2 points 5 months ago (1 children)

No idea whether this would work, but have you tried moving app data via adb?

[–] Crackhappy@lemmy.world 3 points 5 months ago

I have not tried that. I'm too old and tired to futz around with that kind thing anymore.