Canada

Well… that’s one way to do things. For the past 20 years, I’ve refused all shipments via UPS from the US. I always ask sellers who they plan to ship through, and if it’s UPS, I tell them that’s a deal breaker. I also encourage others not to accept shipments via UPS from the US.

I’d switch to this method but it’s just such a headache to go through the dispute process.

I did have one parcel that arrived via UPS in 2020. They dropped it at the door without ringing, and sent the bill for their customs processing in the mail. I called them up and demanded they drop the fees because a) I don’t accept international packages from UPS (as the local UPS guy knows), and b) they have no evidence I ever received the package. When they investigated the signature, it wasn’t mine, but was the delivery person’s.

They dropped the charges.

Summarized the transcript using Firefox Orbit

• The speaker had an unexpected experience with UPS, a shipping company, regarding high brokerage fees for a package shipped from the US to Canada.
• UPS charged significantly higher fees than competitors for customs clearance, holding the package hostage until the fees were paid.
• The speaker ordered a hot sauce collection and was not informed of the shipping company used, resulting in unexpected fees.
• The fees included entry preparation, disbursement, and GST, with the entry preparation fee being more than the initial shipping cost.
• The speaker contacted UPS to dispute the fees, citing the Consumer Protection Act of Alberta and arguing that the fees were unfair and an unwarranted additional cost.