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Ah yes, the classic "it don't work, pls fix" issue report.
And asking for a picture resolves any of these questions... how?
It doesn't, both sides are dumb.
(edit) Actually, it confirms that the water is clean and that there is water pressure.
It could also be the landlord meant a photo of the water heater / boiler / whatever they use to get hot water. But he should have been more explicit. Most of these devices have a light or a display that indicates if there's a problem and what the problem is, so the landlord can take appropriate action.
This is a common issue in tech support, not realizing what the other person doesn't know. You don't want to treat the person like a small child and tell them what to do. But on the other hand if you make assumptions about what they know how to do and they don't, it can cause a lot of miscommunications.
It's really a everyone sucks here situation. Sending a picture of the water obviously isn't helpful, a simple response could have been: "Alright I'll take pictures, can you specify what exactly I need to take pictures off and where to find that". Then again the landlord just saying need pictures isn't really helpful either.
Sometimes asking for a picture is just the easiest way, instead of going back and forth describing something in words, especially if it requires technical detail or nuance Remember, not all tents and landlords have 100% mastery of the language.
Neither are dumb. Just limited by assumptions and possibly jaded by past, frustrating experiences.
No. It is not the tenants responsibility to troubleshoot issues for the landlord.
Id the tenant says the hot water isn't working, the landlord needs to show the fuck up and do the work to figure it out.
Which translation do you prefer?
I'm not responsible for fixing it, so I'm going to go out of my way to be as unhelpful as humanly possible
or
It's not entirely my problem, so I'm making it your problem, and I'm making sure it's a problem.
That mentality is immature and anyone who thinks like that is a bit of a dick.
Solving the underlying issue, I'd agree.
But you don't go to a doctor and say "I'm broke, fix me".
There's a basic expectation that the patient/tenant will describe why its not broken. What is expected, and what's it doing instead. (sometimes that needs to be reiterated back to the patient/tenant in order to move, and that's where the landlord failed here.)
I mean...those are all valid questions.
Any or all of which could've been asked.
Too bad this isn't tech support and it's the landlords job to show up and troubleshoot it himself. The tenant bears no responsibility here besides informing the landlord there is a problem.
It's the tenant that has no hot water though. The more information they give the landlord, the faster they will get hot water again.
but just a bit of cooperation from the tenants side could help him prepare a lot better for the job
See, you may laugh but the landlord now knows that the water is still flowing, so the cause isn't an area-wide outage or a burst pipe, but instead there's a fault in the system that heats the water.
Probably giving them too much credit. If they wanted to know that they probably would have asked specifically "Is the water still running?".
Well yeah. They didn't say the water isn't working, just that the hot water isn't.
Bold move assuming a user report is accurate.
"the hot water isn't working" could be understood to mean "the water in the hot water tap is not hot", but it could also be understood to mean "the water is not flowing out of the hot water tap".
The picture helps clarify the original statement. OP, this interaction is not nearly as bizarre as you make it out to be. It's pretty typical of virtually all support requests. It's incredibly common, when asking for support, that the requester assumes information is obvious when it is in fact not.
It's still kind of a weird way to request that information. They could have just upfront asked "is the hot water tap not working at all, or is it just not hot?".
Yep. During my very short (6 mos) stint as a tech support rep for Dell, I've learned to assume your customer is an idiot. Even when they're using techie terms or jargon (and at times more so). Never assume other things besides that or you'll probably regret it.
You have to be very clear and precise. A single misunderstanding can take a simple problem a lot of time to get fixed.
15 out of 16 times, or more so, they're useless.
This is making me start to feel cold shivers due to barelly supressed memories...
“the hot water isn’t working” could be understood to mean "the hot water refuses to go out and get a job", but it could also be understood to mean "the hot water is just sitting around in it's boxers all day drinking beer".
Have you tried turning it off and then on again?
Yes, Moss. Did you catch that ludicrous display last night?
Thing about Arsenal is they always try to walk it in.
I miss that show :(
I like the updated Bluffball guide, this one rings so true, or at least used to:
Have you heard (insert any good Southampton player) is linked with Liverpool?
https://www.balls.ie/football/bluffball-updated-guide-379606
It reminds me of a client at a former workplace. The client says, the popup window doesn't open, and sends a screenshot showing the underlying window with the popup window not being there.
Tenant providing bear minimum information and impatient landlord. Engaging post OP.
Do expensive phones have infra-red cameras nowadays?
You specifically want an external accessory like FLIR for that, only a rare few industrial range smartphones have heat cameras built in
Digital photo cameras often actually filter out infrared. But even if they wouldn’t it probably would be hard to tell if something is warmer than the surrounding by looking at a photo or video. What you need is a specific device that is calibrated for a specific spectrum of infrared, such as a thermographic camera.
I think there was actually at least one smartphone that had a thermographic camera installed, but that’s a very specific use case for e.g. construction work.
No.
No but my cheap work phone does have an adapter.
Some of the Ulefone Armor phones have IR cameras. Unless you love construction it's probably not the best purchase for the average person.
Finally! A use for a Pixel 8 Pro's temperature sensor!
Do you have a thermometer?