Sounds like a classic scam pattern that I've read about before, including spoofing the phone number, which can apparently be done fairly easily. See what they say if they call back but remember that scammers also call back.
this post was submitted on 20 Apr 2024
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Landed Gentry, opening after threats from Master Spez. We'll do what we can to help, but it won't be as good as it was prior to Steve's hissy...
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Here's an article about a scam with a similar MO https://www.thecut.com/article/amazon-scam-call-ftc-arrest-warrants.html