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Why do so many businesses prefer phone calls to emails? (hexbear.net)

submitted 2 months ago* (last edited 2 months ago) by keepcarrot@hexbear.net to c/askchapo@hexbear.net

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Emails: permanent written record I can refer to later

Can reply in my own time

Low labour

Low resource use

Phone call: Times/dates mentioned will be forgotten often

Active demand of time

I don't pick up because that phone number looks weird but also my phone's vibrate function is weak

High labour

High data cost per information

My shrink's office seems to want to keep billing information and past/present appointments secret. (This also seems to be worse in local industry, everything has to be a meeting instead of a two line email)

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[–] chickentendrils@hexbear.net 5 points 2 months ago* (last edited 2 months ago)

Maybe it's some personal preference if it's not too large of an organization? Some people have different communication styles.

Sometimes it's quicker to verbally transmit a lot of information that isn't worth memorializing in the kind of detail or with enough context for it to make sense.

Some places it's a cultural practice around not documenting things so that it's less traceable later.