this post was submitted on 10 Sep 2024
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askchapo

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Why do so many businesses prefer phone calls to emails? (hexbear.net)
submitted 2 months ago* (last edited 2 months ago) by keepcarrot@hexbear.net to c/askchapo@hexbear.net
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Emails: permanent written record I can refer to later

Can reply in my own time

Low labour

Low resource use

Phone call: Times/dates mentioned will be forgotten often

Active demand of time

I don't pick up because that phone number looks weird but also my phone's vibrate function is weak

High labour

High data cost per information

My shrink's office seems to want to keep billing information and past/present appointments secret. (This also seems to be worse in local industry, everything has to be a meeting instead of a two line email)

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[โ€“] abc@hexbear.net 1 points 2 months ago (1 children)

Emails are so much more annoying to troubleshoot whenever I get a client sending us an email saying "X and Y is BROKEN". It's equally annoying on a phone call - but at least then I have them physically by the ear and can hear the lie in their voice when I go "and have you tried a different browser?"

Of course, because I don't really mind phone calls - they have become my responsibility so I am fully 100% with you that we need to switch fully to email.

[โ€“] keepcarrot@hexbear.net 1 points 2 months ago

I don't think we need to switch fully to email, I just think phone is unnecessarily preferenced. :/