My mother tried to print but got an error message. Instead of reading it, she called me. The printer told her it was out of paper 😐

That was something I got tired of saying, about error messages, “what do the words on the screen say?”

Yep, but it does give me job security though...

I had something so similar happen recently where a link on our external site was down. This person calls me and it literally went:

Them: "this link is broken. Can you tell them fix it?"

Me: "there's a banner at the top of the page that says they're trying to fix it. Here's an alternative link."

Them: "well that's from last week so they should've fixed it by now"

Me: "must be real broken then"

Them: "well can you find their email so we can email them to tell them to fix it"

Me: "no, they're fixing it"

Them: "well you're IT can you email them to ask them how long it will be and tell me when it's fixed"

No that's not my fuckin job bud. Here's their general contact page if you're dying for this very non urgent thing.

And they get mad at you when you are trying to help.

I'll say too often interfaces are written for devs and not users.