This has been Target and Walmart for the last 30 or 40 years. They build them with 30 lanes with the idea of Xmas rush but then only have one or two lanes open no matter how many customers are waiting.

This was a problem long before self checkout or higher minimum wages or any of that.

or check out yourself

Thanks CEO's megayacht. I'll always pick self checkout over forced human interaction.

the walmart here must be experiencing a high rate self-checkout 'discounts'. they've added more 'watchers' who are actually watching everything. enough extra bodies now that they could just staff the regular registers, and with less waiting in line for the customer.

Meh, self-checkout is blessing. I don't have to stand in a irritated line of idiots, don't have to deal with overworked and really doing their best impression of not suffering clerk at the checkout and all that taking like what, three times as long as self-checkout?

Ya all really are masochists just so some tortured soul would smile at ya and pretend shit's fine.

Edit: Folks repeat some points, so I am gonna respond in edit - sorry folk ;-; - but overall I need to check my privilige. THE FUCK YOU MEAN CAMERA. THE FUCK YOU MEAN AI. I live in Europe and we got a scale, a barcode scanner and one person watching 4-8 self-checkouts. Line moves blazingly fast, you scan your shit, you maybe get bothered by machine for a sec if you have loyalty card and that's it, pack your shit, pay, and go. Oh, some shops even have barcode scanner at exit - some of these catch my barcode before I position it fully. I...feel even more sorry for you, Americans ;-;

yes, but some of us got social anxiety and would much rather not have to interact with people when shopping.

Do you feel the same way about getting the stuff off the shelves yourself?

I've stopped using the self-check out all together. My grocery store has clearly been trying to do more with less. So I want the bean counter to see people using normal check outs so they're more inclined to hire more people. It's sold to customers as "a convenience" when really it's just having 1 person watch 4-12 self-checkouts instead of hiring more people and having 3 or 4 lanes open.

Also, self check outs are prone to failure, and if multiple fail at a time there's usually a single person having to manage all of them.

My personal belief, if you can't carry the items in your hands, then you have too much stuff. I find it very inconsiderate people who roll up with full carts. I don't care you're reason, but especially if you're like "I have social anxiety", buddy everyone is glaring at you. You couldn't have more eyes on you and more people pissed off at you. And then if there's any error, even more people are looking at you and you're still going to have to deal with someone.

A well trained person will get you through the check-out much faster. I've also had cashier's double check items to ensure they're good (like eggs), or apply coupons for you, or in rare instances I've had something fail to scan so they do an over-ride and set whatever it was to $1 because they just don't care.

Yes, I did. It's faster. It's the only way I shop since it's been introduced.

"Obviously it's the checkout supervisor's fault, they're too expensive. Minimum wage for 8 hours with 4 hours unpaid overtime?! How do you expect a corporation to lose that much money to their employees and still fulfill their responsibilities of producing record revenue for their shareholders. Obviously the answer is to let go of the checkout supervisor's at our stores and contract out one checkout supervisor to five stores and have them rotate between them in their own vehicle. It's not like they really do anything anyway, they're just their to make the consumer feel better."

Said a CEO to his board.

First time I've seen my little corner of the world mentioned here. The Hixson Target is still wayy better than the Gunbarrel one. I'm convinced that Target is single-handedly keeping the company afloat.

they could use them all. but they allow self checkout to have a line. it’s ok though, the self checkout discounts usually help offset.

that's true now but that isn't how it used to be before the self checkouts came. It was not unusual to enter a grocery or big box or general goods store and see every single checkout lane staffed by humans during daylight hours. You could almost always go right to a waiting checker or get in the shortest line and be next in line. The grocery stores operated like this for many decades!

Honestly, stealing from the manned checkouts is easier. I just tell them "This bag is from another store" and while that's true, I bought the bag from aldi, the contents are all from here. And they don't get paid enough to even look up or deviate from their programming.

Does your local grocery not have the AI cameras set to over-react mode where it flags things that get scanned and put into the bagging area too quickly? Or when you scan a heavy item and put it under the cart since it would never fit in a bag anyway?

If not, it's something you can look forward to soon!

Yes,

Multiple self-checkout kiosks

But

Less than half are working for some reason, and the ones that are working are all full because everyone is waiting on the one employee to come by and clear the screen because the machine detected a weight discrepancy, or an item was accidentally scanned twice, or they tried to use a coupon, or any of the seemingly 1000 different ways to cause the machine to freeze up and force you to interact with the one employee in the area.

I always go to the cashier.

I hate self checkout.

The payment flow is always way too confusing, I hate scanning and bagging…

Please keep the cashiers.

My supermarket is the opposite. The registers have a few people with like 2 items, and old grampa with 4 weeks worth of groceries is learning how to use the self checkout, and talking back to it when it says there's an unexpected item on the scale.

My Bank does Apple shop style now. Get there, to the techbro with the glasses and tablet, "ah, please wait a bit, person X for problem Y is availlable in half a hour", wait, tell them the same thing again.