Big corp has 10 ratings, and anything under 9 is deemed failure.
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For hr or Uber or similar the scale is this:
5 stars = meh, expected experience
4 stars or lower = your employee literally tried to kill me
I usually save 4 stars for attempted kidnappings, its important to distinguish these things.
I blame management metrics that punish anyone for getting less than 5-star reviews
In the US.
God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.
Japan does 5 star ratings proper.
That's how you know you're being setup for failure
"If you go a minute without making a mistake then you can go a lifetime without making a mistake."
I don't know why, but that gave me a similar visceral reaction to hearing "if you have time to lean, you have time to clean"
They both come from assholes wuth the same mindset.
Yeah this is why I almost always give 5* reviews to any sort of thing that's traced back to a worker unless I really feel like they need to be reprimanded for something, and how badly they should be reprimanded is how many stars I take off. This is only for the 1% who really need a talking to.
When it comes to product reviews on Amazon for example, or business reviews, I feel a lot more free to give my real opinion to help the next person.
Every time I have to do an after call/chat survey I try to add a comment along the lines of "Your representative was very helpful, but I had to deal with too much waiting and too many chatbots to reach them. Please hire more staff."
It always seems like, for most people, the middle three stars might as well not exist. Was it acceptable? Five stars. Do I want to complain? One star. There is no in-between.
Remember boys and girls, a 4 out of 5 star review on any platform that doesn't allow a zero star, is only a 75% grade. Not an 80% like these hucksters imply. Thats a solid C, not a B. Let's not give in to this corporate delusion anymore
3-5 = 50% =/= 60%
2-5 =25% =/= 40%
It's a false show of satisfaction in the very least. A rotting manifestation of the soulless corporation not allowing any amount of transparency stop them from pulling the curtain closed tighter, on the, "oh fuck," side.
I think they are actually aware the curtains are silk and quite see through. I think we can all agree we've crossed the event horizon. Everything is going to get pulled in soon.
What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I'm a gigantic gaping asshole that likes to complain
"One star, the restaurant was fully booked and the hostess calmly explained that there was no room to seat me and my seventeen crying infants."
"Three stars, the kitchen was actively on fire, a opossum was living in the cash register, and the server only spoke Norwegian, great Italian food though will be back next week."
The lower scheme is how I rate media, for service it's unfortunately the upper one because I don't want to fuck anybody over who's just doing their job.
A few times in my life I encountered a system where 1 is labled "Satisfactory" or something similar and 5 is "Perfect" or similar.
In those cases I either refuse to rate or rate a 1 no matter how it went.
I think the system should always be so that 1 is absolute dog shit, 3 is no complaints, 5 is exceptional
I hate that 5 is anywhere from "just okay" to "amazingly exceptional" and you just can't know which it is
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
This is the issue. I am more concerned about the real impact a rating has on a real person's life than whether some future rider will be slightly bothered by a dirty floor mat.
Right if it's for corp always 5/5 but if it's on like bookworm or my blog, I feel like I can be honest, because no one is getting dinged based on my stars.
Give 5 stars to this comment or I report You for any other score as harassment!
Also I add extra gifts for any 5 star ratings!
Corrupted, it is all corrupted.
Don't care how many stars it is; if it's like 4.5 stars out of 1000+ reviews, I'll take it over something that's 5 stars with 100 reviews.
I think old and current newgrounds rating give a pretty clear representation of what each star mean.
It's old tho.
I feel old now.
Perfection is a goal,
Not a default
It’s the kind of thing that honestly should be regulated.
This is working as intended, though. In most cases, nobody cares how stoked you are about the product, people mostly care which flaws the product has. With a target average of, say, 4.5, the 5-star system gives you options to give +0.5 stars all the way down to -3.5, giving negative reviews significantly more weight.
I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
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The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
Small secret.
When companies compare performances they see only three categories. 0-1 star reviews are bad. 2-3 are okay. 4-5 are great.
This is because in the end the well written review you gave to the product after testing it for 100 hours and gave the product 4 stars because of the minor flaws is pretty much the same as some randomass teens hype review 5 stars.
In the end you both liked it and there is no urgent need to fix anything.
As a consumer you should just trust to the wisdom of the crowd to tell truth.
what about using thumbs up/down and computing a five-star rating from the average?
This is how it works in Japan. An average of 4 stars on Google Map (for food places, at least) is considered pretty good. There's also another Japanese site dedicated for restaurants (Tabelog), where restaurants with more than 3.5 stars only make up 3%. Only 0.07% restaurants have more than 4 stars.
I mean, this is a good idea, I’ll give it four stars.
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For real, the fact that the former is how people have started using the five start system is crazy. Uber driver has less than a 4.8 rating? Cancel that ride, he must be a monster.
We tried this though. "C" stopped being an average grade and therefore "okay", a long time ago.
I think there should be 3 options: bad, OK, exceptional.
ratings systems are dehumanizing for employees while re-enforcing entitled consumerism for the public.
I wanna rate the managers.
I just don't provide ratings. You shouldn't either. Reviewing is a job. Some people are professional reviewers. Don't do free labor for corporations. Do not rate products or services.
Involving money in reviews undermines the whole foundation of honest unbiased feedback.
Capitalism tries to get as much out of their employees as possible. Meaning employees fear of losing your job of you don't get the highest rating. And if you are in the USA that means losing benefits and quickly running out of money. Give employees the highest rating, unless it actually bad, because they are forced to live in capitalism.