The race may already be lost, but still.
I blame management metrics that punish anyone for getting less than 5-star reviews
this post was submitted on 15 Aug 2025
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In the US.
God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.
Japan does 5 star ratings proper.
That's how you know you're being setup for failure
"If you go a minute without making a mistake then you can go a lifetime without making a mistake."
I don't know why, but that gave me a similar visceral reaction to hearing "if you have time to lean, you have time to clean"
They both come from assholes wuth the same mindset.
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Yeah this is why I almost always give 5* reviews to any sort of thing that's traced back to a worker unless I really feel like they need to be reprimanded for something, and how badly they should be reprimanded is how many stars I take off. This is only for the 1% who really need a talking to.
When it comes to product reviews on Amazon for example, or business reviews, I feel a lot more free to give my real opinion to help the next person.
Every time I have to do an after call/chat survey I try to add a comment along the lines of "Your representative was very helpful, but I had to deal with too much waiting and too many chatbots to reach them. Please hire more staff."
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Don't care how many stars it is; if it's like 4.5 stars out of 1000+ reviews, I'll take it over something that's 5 stars with 100 reviews.
There's a math thing for that.... I think?
What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I'm a gigantic gaping asshole that likes to complain
"One star, the restaurant was fully booked and the hostess calmly explained that there was no room to seat me and my seventeen crying infants."
"Three stars, the kitchen was actively on fire, a opossum was living in the cash register, and the server only spoke Norwegian, great Italian food though will be back next week."
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what about using thumbs up/down and computing a five-star rating from the average?
this system can skew the average towards negative
say someone found a hair in their soup but otherwise the experience was amazing - even if they're peak karen they'd still probably give something like 3 stars, but if faced with a binary choice they'd probably pick the negative option
unless you mean up/down vote per each quality like atmosphere, food, hygine, service etc then that'd preserve the nuance imo
no, no nuance. only yes or no.
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For hr or Uber or similar the scale is this:
5 stars = meh, expected experience
4 stars or lower = your employee literally tried to kill me
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Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
This is the issue. I am more concerned about the real impact a rating has on a real person's life than whether some future rider will be slightly bothered by a dirty floor mat.
Right if it's for corp always 5/5 but if it's on like bookworm or my blog, I feel like I can be honest, because no one is getting dinged based on my stars.
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I mean, this is a good idea, I’ll give it four stars.
⭐️⭐️⭐️⭐️
For real, the fact that the former is how people have started using the five start system is crazy. Uber driver has less than a 4.8 rating? Cancel that ride, he must be a monster.
ratings are not objective, no matter how hard we try we are not creatures of objectivity. when it comes to rating other people most of us want to be nice
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ratings systems are dehumanizing for employees while re-enforcing entitled consumerism for the public.
I wanna rate the managers.
We do net promoter scores, out of 10. 9 and 10 are positive, 6-8 are neutral, 1-5 are negative. We get scores like "Good job, no complaints, 5 points" or "Best service ever, but my internet went down, so I knocked it down to 8 points."
I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
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The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
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It always seems like, for most people, the middle three stars might as well not exist. Was it acceptable? Five stars. Do I want to complain? One star. There is no in-between.
The out of 10 is the worst. People rate okay at a 7 and good at 8
That is consistent with US grading scales where 70% is a C and 80% is a B.
It is stupid, but it tracks.
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The lower scheme is how I rate media, for service it's unfortunately the upper one because I don't want to fuck anybody over who's just doing their job.
Big corp has 10 ratings, and anything under 9 is deemed failure.
No I had emotional bad time and so that means 1 star always 😡
I think old and current newgrounds rating give a pretty clear representation of what each star mean.
It's old tho. 
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We tried this though. "C" stopped being an average grade and therefore "okay", a long time ago.
I have a very similar system only from a subjective personal angle:
- I hated it
- I didn't like it
- It was fine
- I really liked it
- I loved it
So most get 3, some get 2 or 4, only the few special ones get 1 or 5.
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Absolutely right! To somehow make sense of the current system, I tried to do statistics of reviews and see how a product or a business fairs in comparison to equivalent products or nearby businesses. The problem is that now there are so many fake reviews in addition to unhelpful human review.
This is working as intended, though. In most cases, nobody cares how stoked you are about the product, people mostly care which flaws the product has. With a target average of, say, 4.5, the 5-star system gives you options to give +0.5 stars all the way down to -3.5, giving negative reviews significantly more weight.
A few times in my life I encountered a system where 1 is labled "Satisfactory" or something similar and 5 is "Perfect" or similar.
In those cases I either refuse to rate or rate a 1 no matter how it went.
I think the system should always be so that 1 is absolute dog shit, 3 is no complaints, 5 is exceptional
I hate that 5 is anywhere from "just okay" to "amazingly exceptional" and you just can't know which it is
Remember boys and girls, a 4 out of 5 star review on any platform that doesn't allow a zero star, is only a 75% grade. Not an 80% like these hucksters imply. Thats a solid C, not a B. Let's not give in to this corporate delusion anymore
3-5 = 50% =/= 60%
2-5 =25% =/= 40%
It's a false show of satisfaction in the very least. A rotting manifestation of the soulless corporation not allowing any amount of transparency stop them from pulling the curtain closed tighter, on the, "oh fuck," side.
I think they are actually aware the curtains are silk and quite see through. I think we can all agree we've crossed the event horizon. Everything is going to get pulled in soon.
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